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Resolving Complaints with PropertyRecs

At PropertyRecs, we are committed to providing reliable property report services and ensuring customer satisfaction. If you experience any issues, we’re here to help. Below is a comprehensive guide on how to report complaints, request refunds, and resolve service-related concerns.

How Can I Report a Complaint?

If you have concerns about our service, please reach out to our support team through any of the following methods:

To expedite resolution, please provide relevant details such as a clear description of your issue.

What information should I include in my complaint?

When submitting a complaint, including the following details can help us resolve your issue more efficiently:

  • Your full name.
  • Your phone number and email address.
  • A detailed description of the issue, including relevant dates and screenshots if applicable.
  • Any previous communication with our support team regarding the issue.

What Should I Do If My Property Report Contains Inaccurate Information?

Our property reports are sourced from third-party data providers, which means we cannot directly modify the content. However, if you believe your report contains incorrect information, you have the following options:

  • Request Removal: If you’d like to remove information from our site, visit the Remove My Info page and follow the provided instructions.
How Long Does It Take to Remove Incorrect Information?

You may opt-out and have your information removed from our systems at any time. The removal process can vary from 24 to 48 hours due to browser caching.

What Should I Do If I Haven’t Received My Report?

If you’ve paid for a report but haven’t received it, please take these steps:

  1. Check Your Email Inbox and Spam Folder: Reports are typically delivered via email within minutes.
  2. Contact Customer Support: If the report is still missing, reach out via:

Can I Get a Refund If I’m Not Satisfied?

If you are not satisfied with your report, we offer a refund policy under the following conditions:

  • Refunds can be requested through Live Chat, Phone, or Email.
  • Each refund request is individually reviewed.
  • Refunds are typically processed within 5-7 business days.
What Situations Qualify for a Refund?

Refunds may be issued under the following circumstances:

  • You were unhappy with the quality of the report you received.
  • You did not receive your report after a confirmed payment.
  • The report contains major discrepancies or incorrect information that significantly impacts its accuracy.
  • You were charged incorrectly for a service you did not receive.

How Long Does it Take to Resolve a Complaint?

We understand the importance of timely solutions. Our response times are as follows:

  • Email Requests: Typically addressed within 2-3 hours during business hours.
  • Live Chat & Phone Support: Available 24/7 for urgent concerns.

For the fastest resolution, we recommend contacting our team through Live Chat or Phone.

How Will I Be Updated on My Complaint?

Once a complaint is submitted, you will receive:

  • An acknowledgment email confirming receipt of your request.
  • Updates on the status of your complaint, including estimated resolution time.
  • A final resolution email with any actions taken or next steps.
Customer Support Contact Details

Providing all relevant details when submitting a complaint will help us resolve your issue as quickly as possible.

Additional Help & Resources

We value your feedback and continuously work to improve our service. Thank you for choosing PropertyRecs!

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